Shipping & Returns
Production Time
All products are made to order. Production takes 2-5 business days depending on the item; it is already included in the delivery estimates below. We publish the earliest date our partner workshops can actually hold, not an optimistic average.
Delivery Times
| Zone | Countries | Estimated delivery |
|---|---|---|
| Priority | EU (27), UK, USA, Canada | 5-15 business days in total, production included |
| Extended | Rest of world served by our partner workshops | 14-26 business days in total, production included |
Shipping Costs
Shipping costs depend on the destination and the number of items. They are calculated in the cart, before payment.
| Destination | 1 item | 2 items | 3-4 | 5-8 | 9+ |
|---|---|---|---|---|---|
| Mainland France | EUR 9 | EUR 12 | EUR 23 | EUR 32 | EUR 52 |
| European Union | EUR 7 | EUR 9 | EUR 19 | EUR 25 | EUR 40 |
| United States, Canada | EUR 16 | EUR 16 | EUR 16 | EUR 16 | EUR 16 |
| Rest of world | EUR 17 | EUR 19 | EUR 21 | EUR 32 | EUR 56 |
| French West Indies, overseas departments | EUR 63 | EUR 78 | EUR 103 | EUR 150 | EUR 244 |
Amounts in euros. In dollars they follow the same coefficient as product prices. Rates to the French West Indies reflect the real cost of shipping from European workshops.
Multi-Package Orders
If your order contains items produced by different partner workshops, it may arrive in separate parcels. This is indicated at checkout.
Returns and Defects
You have 14 days from delivery to withdraw from your purchase, without giving any reason (Article L.221-18 of the French Consumer Code). Where an order ships in several parcels, the period runs from receipt of the last item.
To exercise it, send an unambiguous statement to contact@mysxm.store before the period expires. Items are returned within 14 days of that notice, in their original condition, unworn and unwashed.
Return postage is at your expense (Article L.221-23), except where the item is defective, damaged or does not match the order — in which case My SXM covers it in full.
Refund: My SXM refunds all sums paid, standard delivery charges included, within 14 days of recovering the items or receiving proof that they were sent back.
30-day satisfaction guarantee: beyond the statutory period, My SXM accepts returns up to 30 days after receipt, on the same terms. This commercial guarantee adds to your legal right of withdrawal and does not replace it.
Damaged or defective item? Contact us within 14 days of receipt at contact@mysxm.store with your order number and a photo. We will replace or refund the item free of charge.
Lost or Delayed Parcel
If your parcel has not arrived within 30 days of dispatch (Priority zone) or 45 days (Extended zone), contact us and we will open an investigation with the carrier.
Last updated: April 2026